Refund and Returns Policy

Return & Refund Policy – M/s Kalinga Traders

Effective Date: 10.07.2025

Welcome to M/s Kalinga Traders, the best shoe wholesaler in Jagatsinghpur, Odisha. We value your trust and are committed to providing not only premium quality footwear but also a clear, fair, and transparent Return & Refund Policy.

Whether you are a retailer purchasing in bulk or a direct customer buying for personal use, our goal is to ensure complete satisfaction. This policy explains in detail how returns, exchanges, and refunds work at M/s Kalinga Traders, so you can shop with full confidence.

1. Who We Are

We are a reputed footwear wholesaler in Jagatsinghpur, Odisha, dealing in top brands like Paragon, Khadim’s, Ajanta, Aquatic, Flite & Rainbow, Campus, Fereges, as well as Micro Cellular Shoes, Athletic Boots, Neurolytic (Dr. Ortho) footwear, Safety Shoes, Gum Boots, School Uniform Shoes, and much more.

Being a shoe wholesaler in Jagatsinghpur, we serve both B2B (retailers) and B2C (direct customers), offering wholesale prices, special discounts, and reliable delivery across India.

2. Our Return Philosophy

We believe that premium footwear should come with premium service. Mistakes or defects can sometimes happen, but our promise is simple:

  • If there’s a genuine issue, we will make it right.
  • If the product doesn’t match what you ordered, we will replace or refund it.
  • If you simply changed your mind, we offer flexible solutions wherever possible.

3. Eligibility for Returns

You can request a return or exchange if:

  • The product is damaged or defective on arrival.
  • The wrong size, style, or color was delivered.
  • The footwear has a manufacturing defect.
  • The product is unused, in its original packaging, and with all tags intact.

Non-Returnable Items

Some products are not eligible for return due to hygiene and safety reasons:

  • Used footwear
  • Items damaged due to customer misuse
  • Clearance or sale items (unless defective)

4. Timeframe for Returns

  • Retailers (B2B Orders): Must request a return within 5 days of receiving goods.
  • Direct Customers (B2C Orders): Must request a return within 5 days of delivery.

5. How to Request a Return

  1. Contact us immediately within the return window:
    📧 Email: support@kalingatraders.com
    📞 Call: +91 77500 33444
    💬 WhatsApp: 70084 46447
  2. Share:
    • Order number
    • Photos of the product showing the defect or issue
    • Reason for return
  3. Wait for our Return Approval Confirmation.
  4. Pack the item securely in its original box with all accessories and tags.
  5. Our courier partner will arrange pick-up or guide you on how to ship it back.

6. Exchange Policy

If you ordered the wrong size or received a defective item, we will:

  • Replace it with the correct size or a defect-free pair.
  • Offer a similar product if the original is out of stock.

Exchanges are processed free of charge for eligible cases.

7. Refund Process

Once we receive and inspect your returned product:

  • Approved Refunds are processed within 7 working days.
  • Online payment refunds are credited back to the original payment method.
  • Cash on Delivery (COD) refunds are issued via bank transfer or UPI.

💡 Tip: Keep your bank/UPI details ready if your order was COD.

9. Damaged or Defective Items

Our reputation as the best shoe wholesaler in Jagatsinghpur depends on quality. All products are carefully inspected before dispatch, but if something slips through:

  • Contact us within 24 hours of receiving the order.
  • Share clear photos or videos showing the defect.
  • We will arrange priority replacement.

10. Bulk Orders for Retailers

As a footwear wholesaler in Jagatsinghpur, Odisha, we handle large orders for retailers. In bulk sales:

  • Returns are accepted only for defective or wrong items.
  • Partial returns for “unsold stock” are not allowed.

11. Our Commitment to Quality

  • Authenticity: 100% genuine branded footwear.
  • Fair Pricing: Wholesale rates for both retailers & customers.
  • Customer Service: Friendly, fast, and transparent.

These values make us the top shoe wholesaler in Jagatsinghpur with a loyal customer base across Odisha and India.

12. Customer Testimonials

Ramesh Sahu – Retailer, Cuttack:
“We’ve been buying from M/s Kalinga Traders for years. Their return process is smooth and fair. Never faced any trouble.”

Anjali Sahoo – Customer, Bhadrak:
“I ordered the wrong size, but the exchange was quick and hassle-free. Highly recommend them!”

13. Contact for Return & Refund Queries

📍 M/s Kalinga Traders
Gandhi Chhaka, Badabaga, Near Yamaha Showroom, Jagatsinghpur – 754103
📧 Email: support@kalingatraders.com
📞 Phone: +91 77500 33444
💬 WhatsApp: 70084 46447

14. Final Note

At M/s Kalinga Traders, we aim to build long-term trust with every customer—whether you are a local buyer or a retailer sourcing from the best shoe wholesaler in Jagatsinghpur.

We believe that good business is built on fairness, and our Return & Refund Policy is a reflection of that. Shop with confidence, knowing we’ve got your back.

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